Crisis management is no longer only for those assigned to the task; it is for each and every person. Every experience of a disaster has shown how ordinary people have to rise to the challenges of a crisis, from securing the site of the incident and appraising the ground, to handling the media’s demands. Above all, crisis management efforts should be directed towards helping the organisation recover and rise from the embers of the crisis and ensure continuity.

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from BCMpedia

What is

• Crisis Management?
• Crisis Communication?
• Emergency Response?
• Incident Command System (ICS)?

BCM-2010: Crisis Communication

BCM-2010 is a one day course for Executive Management to equip them with practical tactics to better manage “real” crisis and disasters under extremely stressful situations. This is a hands-on course that will walk the participant through the situation using a case study.

Outline

BCM-2020: Emergency Response

BCM-2020 is a one day course to equip participants with effective responses during a crisis which will help the organisation to ensure life safety, and minimize the impact on information and infrastructure assets. It will ensure that the organisation has the resources to recover and resume critical business operations effectively and impart to participants the knowledge pertaining to incident and escalation management, emergency response, damage assessment and plan activation.

Outline

BCM-2030: External Coordination

BCM-2030 is a one day course to equip participants with a good Public Relation (PR) approach in a disaster situation. A sound crisis communications plan will help the Crisis Management Team (CMT) better manage relations with public and external parties, such as regulators and legislators, government agencies, and Non-Government Organisations (NGOs). This course is designed to ensure participants understand the types of audiences and messages that must be addressed and communicated in the event of a crisis.

Outline

BCM-2040: Incident Command System (ICS)

BCM-2040 is a one day course for BC managers and coordinators to understand the Incident Command Systems (ICS) structure, and to learn how to coordinate with public agencies. At the same time, the structure provides a framework for the organization to manage incidents affecting it.

Outline

BCM-2050: Crisis Simulation

BCM-2050 is a one day course for participants to assist their organizations and agencies to move into a mature stage of BCM by looking into disaster scenario planning. Some will use this to evaluate the effectiveness and efficiency of their BC plans and BCM programme. Others may use this as a tool to help develop specific BC and emergency response plans. This practical course will take participants through the disaster life cycle with the use of a case study. The scenario for these exercises can be tailored from a typical threat of bombing or fire incidents to a H1N1 Influenza A Pandemic outbreak.

Outline

 BCM-2060: Crisis Management (2-Day) BCM-2061 (1-Day)

The course is available either a one-day or a two-day course.  It is an introductory overview course for the BCM-2010 to BCM-2050 series of courses.  The objective of the course is to provide an understanding of the crisis management framework for an organization.  This includes the crisis communication, command centre management and coordination with civil authorities within your country. The course will also provide an overview of how  aprofessional who is assigned this responsibilities to proceed with the setting up of the process to implement its crisis management program.