A crisis is a critical event that may impact an organization's profitability, reputation, or ability to operate.  Any crisis is almost guaranteed to happen at the most inconvenient time, from the first day of launch of a product to Friday at 4:30 pm. Most people who work with issues that affect the public have received the dreaded telephone call, read a damaging headline, or been surprised by a negative video bite which makes your organization's day a bad horror movie. CM-2061 is available via a one-day (introductory-level) Crisis Management course for participants to guide professional who are appointed with the responsibilities to manage crisis, disaster and an events. The course is an experiential facilitated workshop led by an experienced instructor.  It is important to note that CM-2061 is a simplified course in crisis management and the content emphasized on the principles of crisis management while the 2-day course CM-2060 will include the introduction of crisis management techniques and tools.

Duration: 1-day (CM-2061)

This course is suitable for organisations and agencies who would like to have an overview of what is crisis management.  The participants will benefit from the introduction to crisis management and also the relationship between its Business Continuity Management (BCM) and Disaster Recovery (DR) implementation effort. Participants will learn the basic of a crisis management program and the tool/ techniques to help to develop specific crisis management plans. This course has been recommended by past participants to be a practical course that will take the participants through the proper implementation of a crisis management plan.

Global Schedule

Course Objectives

Participants will emerge with a clear understanding on the expectation of crisis management and its processes.  These includes the understanding of the following:

• Crisis management planning methodology.
• Composition of the crisis management team members.
• The risk and threats within an typical organization whihc includes riots, supply chain disruptions and product recalls.
• Learn to track and trace incident events and prioritize decisions and activities.
• Crisis communications and how is relates to the crisis management.
• The command and control structure for a command center or emergency operations center.
• The external agencies and local authorities that an organization will need to work with.
• The test and exercise approaches for a crisis management plan.
• The link between crisis management and the BCM and DR program.

Course Benefits

• Participants will learn the key elements of crisis management and will be guided through a structured approach on how these components are integrated as a management plan.

Audience

• Experienced crisis management professionals who needs to perform a gap analysis on its crisis management effort.
• Novice and newly appointed crisis management and support teams members.
• BC Managers/ Coordinators and their Project Team members, and BC/Disaster Recovery (DR) Team Leaders would benefit from the workshop.

Follow-up Courses

• BCM Technical, BCM Specialised and BCM Audit Courses

• SGD 750

• View schedule and register for course online or call +65 6748 1528