Crisis Communication Certified Expert (CCCE)

The Crisis Communication Certified Expert (CCCE) certification is designed and developed to instil pertinent concepts and knowledge in CC practitioners which will enable them to drive organizational-wide CC programs, develop CC strategies, develop and implement comprehensive CC plans and implement CM awareness and training programs, conduct exercises and tests and implement CC audit and assessment programs to ensure CC plan effectiveness. This certification is most developed and suited for CM/BC/IT DR managers, planners and project managers who are supporting the crisis communication team initiatives during a crisis. The focus is now on the public relations requirement but the support of the dissemination of information and support activities to the internal and external stakeholders.

The pre-requisite course is:

CC-400: Crisis Management Manager or
CC-5000: Crisis Management Expert Implementer course. Participants of the course are required to pass the Qualifying CCCE examination before proceeding to apply for the certification.

To apply for your CCCE credential, you should have at least three years of Crisis Communication (CC) or Business Continuity (BC) professional experience and can describe your implementation and role in at least 5 of the BCM Body of Knowledge (BoK).

How to be Certified

To become a CCCE-certified professional, a candidate must successfully complete four separate processes:

Formal Education (completion of either the CC-400 or CC-5000 course),
Examination (pass the Qualifying CCCE examination)
Show proof of 3-years of verifiable CM or BC experience
Make a payment of SGD150 (non-refundable) application processing fee.

Formal Education

To attend the CC-400: Crisis Communication Manager course (duration 2.5 days including half-day examination) or CC-5000: Crisis Communication Expert Implementer course (duration 4.5 days including half-day examination), a candidate must:

Sign up for the course date and location.
Submit the Course Fees.
Be assigned a login credential for the online final examination.
Sit for the examination at the end of the course.

Examination

To sit for the Examination, a candidate must:

Be equipped and competent in Competency Level CL 1CC: Foundation (CC) , CL 2CC: Intermediate (CC) and CL 3CC: Advanced (CC) including the 7 BCM Body of Knowledge (BCMBoK).
Have attempted the online practice quiz at least once.

Certification

To be issued a certificate, a candidate must:

Pass the CCCE qualifying examination with a required passing score of 75% out of 150 Multiple Choice Questions (MCQ)
Submit the Application Processing Fee
Submit the Certification Application Form to application@bcm-institute.org
Describe 5 or more domains of the BCM Body of Knowledge (BoK)
Select two references for each BoK* (these references may be repeated for all 5 domains)

Fee Payment