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CM-300: Crisis Management Implementer

2 Day Coursework + 2 1/2 Hour Qualifying CMCS Examination to be taken on the following day

Course Description

Crisis Management Implementer or CM-300 is a 2-day intermediate course with a two and half hour 100- Multiple Choice Question (MCQ) based examination, following the successful completion of the course.  The course is an experiential facilitated workshop led by several experienced and practising professionals who have to manage and implement crisis for their own organisations.  Usually, the crisis management (CM) team consist of the senior management team who will make the decisions, however, the implementation, maintenance and coordination of the crisis response rest on the shoulders of the designated Organisation BCM Coordinator and the appointed BCM team.

This intermediate-level course is suitable for professionals assigned roles and responsibilities to support or to manage their respective areas within the CM program for your organisation.  The intermediate course emphasised on the grounding of the CM knowledge,  the structure for the design and development of the CM effort of the organisation and the integration of the other plans.

This course is appropriate for organisations embarking on its crisis management journey after the completion of its Business Continuity Management (BCM) and Disaster Recovery (DR) implementation effort. In order for all of the members of the crisis management team and its supporting contingent to implement a coherent plan, this course will help ground all the designated (core or supporting) members to have the correct knowledge to implementing its respective specific area of the crisis management plan. For those organisations who already have a CM plan, the participants will take away and use the toolkits and knowledge to evaluate the effectiveness and efficiency of their CM program.

Tools and templates will be provided to develop specific crisis management plans and the key is to contextualise to your environment. Using a case study and experience sharing by the facilitator, this course has been recommended by past participants to be a practical course that will take the participants through the proper implementation of a CM plan.


cmcsCM Certified Specialist (CMCS) Certification is awarded to participants who successfully completed and passed the Qualifying CMCS examination attached to the course, sends in an application detailing at least 1 year of CM experience , make the application processing fee payment of SGD75 and satisfies and meets the experience requirements of the independent certification body.



Participants will emerge with a clear understanding on the expectation of crisis management and its processes. These includes the understanding of the following:

  • Understand the crisis management planning methodology.
  • Assemble the crisis management team members.
  • Assess the risk and threats such as riots, supply chain disruptions and product recalls.
  • Learn to track and trace incident events and prioritize decisions and activities.
  • Link crisis communications within and outside of the organization.
  • Have a clear view of the command and control within the command centres.
  • Coordinate with external agencies and local authorities.
  • Test and exercise the crisis management plan.
  • Manage the crisis management together with other plans such as BC and DR.
Who Should Attend?

Who Should Attend?

  • Novice professionals designated for crisis management (CM) roles and responsibilities.
  • Experienced CM professionals who want to have a formal walkthrough and a complete understanding of his/her organisation CM effort.
  • Appointed members of the CM team who is updating, reviewing and managing the CM plan.
  • Appointed member who is managing the command centre operations/ emergency operations centre.
  • Novice and newly appointed CM and support teams members who need to upgrade the CM skill and knowledge within a limited time span.
  • Organisation Business Continuity Management (BCM) Managers/ Coordinators who need to integrate and train the CM team.
  • Security, Facility, Administration, Crisis Communication (CC),  IT Disaster Recovery (DR)  and other designated Team Leaders who are members of the CM support and Operations team.
Course & Examination Fee


This course incorporates a 100-Multiple Choice Question electronic exam the next day. The duration of the examination is 2 and 1/2 hour. Candidates who achieve with a passing score of 75% or higher are eligible to apply for the BCM Institute’s Crisis Management Certified Specialist (CMCS) accreditation. The examination fee is included as part of the course fee.

Course Fee

  • SGD 2,200

This course fee does not include application processing fee for the CMCS certification.

Certification Fees

SGD 75 (Certification Fees are to be paid during application after participants have passed their Qualifying CMCS exam)

Examination Fees

The course fee includes the CMCS examination fee.

Other Information

Follow-up Courses

  • CM-400 Crisis Management Manager (Note that completing CM-300 is a pre-requisite)
  • CM-5000 Crisis Management Expert Implementer (Note that it is a combined version for both CM-300 and CM-400 courses)
  • BCM-600 Technical Courses (Non-certification Technical Courses)
  • BCM-300, BCM-400 or BCM-5000 course
  • BCM-8530 BCMS Lead Auditor Courses

Learning Resources

Min no of Pax



Rendezvous Grand Hotel

Swiss Garden Hotel & ResidenceDoubletree Hilton KL Hotel

Holiday Inn & Suites Makati


Participants from SME companies are able to claim PIC Training. To know more about the scheme, do click here

HRDF for Malaysians and Malaysian PR

Terms and Conditions

BCM Institute will conduct the course only if there are sufficient participants. BCM Institute reserves the right to alter the course content, alter the course location, cancel or reschedule the course at any time without liability. In these circumstances, participants will be offered for deferment to the next run of the same course.