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CC-300: Crisis Communication Implementer

2 Day Coursework + 2 1/2 Hour Qualifying CCCS Examination to be taken on the following day

Course Description

Crisis Communication Implementer or CC-300 is a 2-day intermediate Crisis Communication course with a two and a half hour, 100 Multiple Choice Question (MCQ) based examinations, following the successful completion of the course.

This intermediate-level course is suitable for professionals assigned to support the crisis communication effort. Course participants should have prior knowledge and experience in Business Continuity Management (BCM), Crisis Management (CM) and/or IT Disaster Recovery (DR).

Having understood the different types of organisational crisis scenarios from the foundation course, participants will be guided to take a examine their organisation’s current threats and potential crises. Participants would be guided to perform a stakeholder analysis and identify issues to develop an appropriate crisis communication plan to manage a crisis.

If your organisation has a full-time or designated corporate communication professional, this course will assist his/her understanding of crisis communication issues that are linked to the various BCM, CM and DR planning efforts. This course is also beneficial for BCM, CC and DR professionals who need to support the organisation’s communication process during a disaster or crisis.


cccsCC Certified Specialist (CCCS) Certification will be awarded to participants who successfully completed and passed the Qualifying CCCS examination attached to the course, sends in an application detailing at least 1 year of CC experience , make the application processing fee payment of SGD75 and satisfies and meets the experience requirements of the independent certification body.



Participants will emerge with a clear understanding on the concepts of crisis communication (CC) and its processes. These include the understanding of the following:

  • Understand the activities and key deliverables with the CC planning methodology.
  • Identify and assemble the CC team members.
  • Assign the roles and responsibilities for each of the CC team member.
  • Identify audiences, stakeholders and interested parties.
  • Link crisis communications within and outside of the organization.
  • Perform risk assessment to identify the possible threats and incident scenarios such as riots, supply chain disruptions and product recalls.
  • Establish level of crisis.
  • Identify and develop the relevant CC strategies.
  • Understand media handling principles.
Who Should Attend?

Who Should Attend?

This course is designed for Middle Management, Department Representatives, Business Unit BCM Coordinators; BC/DR and CC Managers.

Course & Examination Fee


This course incorporates a 100-Multiple Choice Question electronic exam the next day. The duration of the examination is 2 and 1/2 hour. Candidates who achieve with a passing score of 75% or higher are eligible to apply for the BCM Institute’s Crisis Communications Certified Specialist (CCCS) accreditation. The examination fee is included as part of the course fee.

Course Fee

    • SGD 2,200

Certification Fees

SGD75 (Certification Fees are to be paid during application after participants has passed their Qualifying CCCS exam).

Examination Fee

This course fee includes the CCCS examination fee.

Other Information

Follow-up Courses

  • CC-400: Crisis Communications Manager
  • CM-5000: Crisis Communications Expert Implementer

Learning Resources

Min no of Pax



Rendezvous Grand Hotel

Swiss Garden Hotel & Residence


Participants from SME companies are able to claim PIC Training. To know more about the scheme, do click here

HRDF for Malaysians and Malaysian PR

Terms and Conditions

BCM Institute will conduct the course only if there are sufficient participants. BCM Institute reserves the right to alter the course content, alter the course location, cancel or reschedule course at any time without liability. In these circumstances, participants will be offered for deferment to the next run of the same course.