CC-400: Crisis Communication Manager

Four (4) 2-hour sessions + Assessment

Course Description

CC-400 Crisis Communication Manager Blended Learning Course

The Crisis Communication CC-400 Blended Learning is an advanced Crisis Communication course equivalent to the international certification Crisis Management Manager course.  The combination of both online and face to face interaction allows busy crisis management executives to study with minimal disruption to their schedule.

The course comprises of 2 modules that would teach participants how to manage a crisis management team, execute crisis communication and develop a crisis simulation exercise. To attempt the course, one has to complete the Crisis Communication CC-300 Blended Learning Course.

It is expected to be completed within 4 weeks.


Module 1 & 2 (Module 3 & 4 of CC-5000 Blended Learning) – Facilitated Online Workshop

In Module 1, participants will learn how to formulate a crisis communication team, manage a crisis communication flow of events, set up command centre operations, learn more about crisis communication good practices and crisis leadership.

Similar to Module 2, pre-readings and guidance notes would be shared before participants join a 2 x 2 hour facilitated online workshop on different days.

To know more about what is covered in the module, you may like to read more here.

It would then be followed up by Module 2 where participants will be learning on how to maintain crisis communication  (CC) awareness, review CC programme, conduct advanced level CC testing and exercising and design and develop CC exercises (both integrated and simulated).

Participants would be provided pre-readings and guidance notes before they present in the 2 x 2 hour facilitated online workshop.

To know more about what is covered in the module, you may like to check out this page.

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SGD150 (Certification Fees are to be paid during application after participants has passed their Qualifying Crisis Communication Certified Expert (CCCE exam)
Estimated DurationLapse period of 4 weeks
Certificate1 Crisis Communication Certified Planner (CCCP) Certificate*
*Upgradable to Crisis Communication Certified Expert (CCCE) subject to proof of 3 Years of Crisis Communication Experience

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Dr Goh Moh Heng

President of BCM Institute, the Managing Director of GMH Continuity Architects

His primary areas of expertise include Business Continuity Management (BCM)Disaster Recovery Planning (DRP), ISO22301 BCM Audit and Crisis Management. Since 2011, Dr Goh had served as global head for Standard Chartered Bank and tthe Government of Singapore Investment Corporation, now known as GIC.  Moh Heng has assisted more than 100 organisations, particularly those operating in the Asia-Pacific and Middle-East Region in their successful implementation of their Business Continuity Management System (BCMS) and achieving their BS 25999/ SS 540 / ISO 22301 organisation certification.


Crisis Communication Certified Planner

Crisis Communication Certified Planner (CCCP) Certification is awarded to all who complete all the 2 modules of the CC-400 Blended Learning course.

Crisis Communication Certified Expert (CMCE) Crisis Communication Certified ExpertCertification is awarded to participants who successfully completed all Blended Learning sessions and passes the live assessments and pass the Qualifying CCCE examination  (for Singaporean and Singapore PR participant) or the end of module assessment, sends in an application detailing at least 3 years of CC experience, and satisfies and meets the experience requirements of the independent certification body.


This course will provide participants with the concept and knowledge, which will enable them to:

  • Identify possible threats that may disrupt critical business functions in the organisation.
  • Strengthen organisational resiliency to counter major incidents and disaster.
  • Identify and analyse business requirements to recover critical business function.
  • Develop business continuity and recovery strategies.
  • Develop and implement comprehensive BC plans.
  • Create and develop BCM awareness and training programme.
  • Conduct exercises and tests.
  • Implement BCM audit and assessment programmes to ensure BC plan effectiveness.
  • Drive organisation-wide BCM program.
  • Ensure effective program management on an ongoing basis.