OR-400 Operational Resilience Manager

OR-400: Operational Resilience Manager (Hybrid) Onsite

2 Day Coursework + 2 1/2 Hour Qualifying ORCE Examination

Course Description

Participants who have completed the pre-requisite OR-300 Operational Resilience (OR) Implementer course are encouraged to attend this follow-up course.

Here, appointed OR professionals are taught the intricacies of managing and maintaining their OR program from its initial implementation stage through its various. The implementation of the OR framework follows this.

At the end of the course, managers can look forward to acquiring competencies in the:

Module 3: Plan and Implement an Operational Resilience Program.  These critical components covered are:

  • Plan and develop the initiation of the OR implementation
  • Assess Capability and Maturity
  • Analyse Gap
  • Develop Strategy and Roadmap
  • Confirm Risk Appetite
  • Develop and Embed Governance

Module 4: Managing and Sustaining the Operational Resilience Programme.  This includes the following core implementation steps:

  • Manage the OR Program:
  • Introduce Change Management
  • Develop Communication Strategy
  • Implement Training and Awareness
  • Provide Self-assessment
  • Conduct Independent Quality Review

The participants will also have to sit for the 3.5 hours Qualifying Operational Resilience Certified Expert (ORCE) online exam, after which they can apply for the ORCE certificate provided they have the pre-requisite three years of OR or BCM or CM experience.

OR-5000 Blended Learning [BL-OR-5] Course


OR Certified Expert (ORCE) Certification is awarded to participants who successfully completed and passed the Qualifying ORCE examination attached to the course, pay a one-time administrative fee and sends in an application detailing at least 3 years of OR or BC or CM experience and satisfies and meets the experience requirements of the independent certification body.

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This course will provide participants with the concept and knowledge, which will enable them to:

  • Setup governance protocols
  • Identify business services
  • Set impact tolerances on important business services
  • Map resources
  • Define appropriate scenarios
  • Conduct scenario test
  • Institute continuous improvement on lessons learnt
  • Implement a change management and communication plans
  • Conduct self-assessment
  • Develop an operational resilience program via the following key building blocks:
    • Business continuity management, crisis management and incident management
    • Digital, data and cyber resilience
    • Communication and change management
    • Security and facility management
    • Business strategy and operational risk management